Privacy Policy

1. Introduction

Kava Studio ("we", "us", "our") is committed to handling your personal information with care and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data. It applies to information collected through our website, by email, over the phone, and in the course of providing our interior design services.

2. Data we collect

We collect personal data you provide directly, including:

• Name, email address, and phone number (from contact forms and direct communications)
• Property address and project details (shared by you during the service engagement)
• Communication records (emails and notes from our conversations)

We also collect non-personal data automatically through our website, such as browser type, pages visited, and time spent on pages. This is collected via cookies and analytics tools.

3. How we use your data

Personal data is used for the following purposes:

• Responding to your enquiries and providing our services
• Project administration and communication throughout the engagement
• Sending occasional updates about our services (only with your consent)
• Improving our website and understanding how visitors use it

The legal basis for processing is: contract performance (for client data), legitimate interest (for general communications), and consent (for marketing).

4. Data retention

We retain client project files and communications for up to five years after project completion, as required for professional and legal purposes. Website enquiry data is retained for two years. You may request deletion of your personal data at any time, subject to any legal obligations we must comply with.

5. Data sharing

We do not sell personal data. We may share data with:

• Contractors and suppliers engaged as part of your project (only what is necessary)
• Service providers for website hosting and analytics (under data processing agreements)

Any third parties we engage are required to handle data in accordance with applicable privacy laws.

6. Data protection measures

Project files are stored on password-protected systems with access limited to Kava Studio team members. Electronic communications are handled through secure, encrypted channels. We conduct periodic reviews of our data handling practices and address any gaps promptly.

7. Cookies

Our website uses cookies to improve your browsing experience and understand how the site is used. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Your rights under Malaysian law

Under the PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for processing where consent is the basis
• Request limitation on how your data is used
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at [email protected].

9. Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their individual privacy policies.

10. Children's privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect data from individuals under 18. If you believe we have inadvertently done so, please contact us so we can remove it promptly.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Significant updates will be communicated directly to active clients.

12. Contact us

For any data-related queries or requests: